Jason Ten-Pow
Quickly find the root cause for customer dissatisfaction and fix it fast!
Many of today’s customers require rescuing for a poor website experience. However, many website managers remain unaware of the root cause...
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CX Consulting
ONRcx > What We Do > Insights
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Knowledge
It is a capital mistake to theorize before one has data. Every quarter, we commission quantitative research among customer experience champions and tell a few of those stories to help you add data to your opinions and increase your overall knowledge.
Partner with us for our next research
Collaborate with us for our next research and experience our unique approach to data-inspired storytelling
DATA-INSPIRED STORIES FROM OUR RESEARCH STUDIES
Jason Ten-Pow
Feb 3, 20232 min read
Identify broken digital customer journeys and find ways to fix them – fast!
There are a number of tools currently on the market that have been developed to crack the mysterious code of customers’ digital journeys;...
Jason Ten-Pow
Jan 27, 20233 min read
Five questions to answer in order to build the best website survey experience!
An effective website feedback survey helps website managers identify areas where their team excels while pinpointing areas for...
Jason Ten-Pow
Jan 26, 20232 min read
Improving website satisfaction by identifying and eliminating your performance gaps!
The quickest way to improve customer satisfaction is by matching your website’s performance with your customers’ expectations. The key to...
Jason Ten-Pow
Jan 25, 20232 min read
Contact Centers: Moving from data to insights and actions is easier than ever.
Contact centers are extremely important to the success of businesses, and agents who can sympathize and empathize (unlike technology and...
Jason Ten-Pow
Jan 25, 20232 min read
A knowledgebase you can count on to improve website satisfaction!
Today’s websites implement so many strategies and tactics in their attempts to improve customer satisfaction that there really isn’t a...
Jason Ten-Pow
Jan 24, 20233 min read
How to reduce the time it takes to resolve a contact center case.
Do you ever call a contact center for support and feel like you have to provide the same information multiple times to multiple agents?...
Jason Ten-Pow
Jan 24, 20234 min read
5 Steps to the Best Contact Center Customer Survey
An effective contact center customer survey helps managers identify areas where the team excels while identifying areas for improvement. ...
Jason Ten-Pow
Jan 24, 20233 min read
Harnessing customer feedback for success!
In today’s fast-paced world, contact center managers are under increasing pressure to improve their contact center customer satisfaction....
Jason Ten-Pow
Jan 23, 20234 min read
The top 5 secrets successful website managers don’t want you to know!
Website managers are under increasing pressure to improve their website’s customer satisfaction. With increased demand comes increasing...
Jason Ten-Pow
Oct 26, 20222 min read
How your ESG strategy impacts your clients’ investment decisions
Last week we discussed how important ESG has become in clients’ current and future investment decisions. This week, we’re uncovering the...
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Oct 17, 20222 min read
How to build a clear understanding of your customers
The contact center is your brand’s leading point of contact for your customers, so it’s crucial to get your contact center experience...
Jason Ten-Pow
Oct 10, 20222 min read
Asking the right questions ensures the right kind of customer insight!
Last week, we touched on how brands struggle to execute their CX strategies due to a lack of CX expertise. This week, let’s start with...
Jason Ten-Pow
Oct 3, 20222 min read
Rising focus on ESG and sustainable investment
In our previous blogs, we saw how ESG plays a crucial role in impacting consumers’ purchase decisions and business’ organizational...
Jason Ten-Pow
Sep 26, 20221 min read
Converting contact center insights into meaningful actions
Contact centers are extremely important to the success of businesses as a contact center agent can sympathize with customers and forge a...
Jason Ten-Pow
Sep 19, 20223 min read
Developing a comprehensive approach beyond CX tools
Creating an authentic, emotional connection with your customer is the heartbeat of an unbreakable relationship. Businesses that overlook...
Jason Ten-Pow
Sep 5, 20223 min read
Gauging the effect of your ESG efforts
In this current climate of labor shortage and disrupted supply chains, a company’s ESG efforts become vitally important. Case in point,...
Jason Ten-Pow
Sep 4, 20221 min read
Our Hero’s Dilemma
The Problem Statement: the brand’s problem can be summed up in one word: PRIORITIZATION. It’s all wrong. Chasing near-term revenue and...
Jason Ten-Pow
Aug 29, 20222 min read
A guide to kickstart your ESG profile
This week we continue our analysis of the rising influence of ESG by focusing on the aspects of a brand’s ESG efforts; their...
Jason Ten-Pow
Aug 23, 20222 min read
How is ESG transforming businesses today?
ESG is a hot topic of discussion with 40% of companies frequently discussing their environmental & social impact with their workforce....
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