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CX Consulting

ONRcx > What We Do > Insights

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Knowledge

It is a capital mistake to theorize before one has data. Every quarter, we commission quantitative research among customer experience champions and tell a few of those stories to help you add data to your opinions and increase your overall knowledge.

Partner with us for our next research

Collaborate with us for our next research and experience our unique approach to data-inspired storytelling

DATA-INSPIRED STORIES FROM OUR RESEARCH STUDIES

Quickly find the root cause for customer dissatisfaction and fix it fast!

Jason Ten-Pow

Feb 3, 20232 min read

Quickly find the root cause for customer dissatisfaction and fix it fast!

Many of today’s customers require rescuing for a poor website experience. However, many website managers remain unaware of the root cause...

Identify broken digital customer journeys and find ways to fix them – fast!

Jason Ten-Pow

Feb 3, 20232 min read

Identify broken digital customer journeys and find ways to fix them – fast!

There are a number of tools currently on the market that have been developed to crack the mysterious code of customers’ digital journeys;...

Five questions to answer in order to build the best website survey experience!

Jason Ten-Pow

Jan 27, 20233 min read

Five questions to answer in order to build the best website survey experience!

An effective website feedback survey helps website managers identify areas where their team excels while pinpointing areas for...

Improving website satisfaction by identifying and eliminating your performance gaps!

Jason Ten-Pow

Jan 26, 20232 min read

Improving website satisfaction by identifying and eliminating your performance gaps!

The quickest way to improve customer satisfaction is by matching your website’s performance with your customers’ expectations. The key to...

A knowledgebase you can count on to improve website satisfaction!

Jason Ten-Pow

Jan 25, 20232 min read

A knowledgebase you can count on to improve website satisfaction!

Today’s websites implement so many strategies and tactics in their attempts to improve customer satisfaction that there really isn’t a...

The top 5 secrets successful website managers don’t want you to know!

Jason Ten-Pow

Jan 23, 20234 min read

The top 5 secrets successful website managers don’t want you to know!

Website managers are under increasing pressure to improve their website’s customer satisfaction. With increased demand comes increasing...

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