Jason Ten-Pow
Five questions to answer in order to build the best website survey experience!
An effective website feedback survey helps website managers identify areas where their team excels while pinpointing areas for...
top of page
CX Consulting
ONRcx > What We Do > Insights
Empower
Knowledge
It is a capital mistake to theorize before one has data. Every quarter, we commission quantitative research among customer experience champions and tell a few of those stories to help you add data to your opinions and increase your overall knowledge.
Partner with us for our next research
Collaborate with us for our next research and experience our unique approach to data-inspired storytelling
DATA-INSPIRED STORIES FROM OUR RESEARCH STUDIES
Jason Ten-Pow
Jan 26, 20232 min read
Improving website satisfaction by identifying and eliminating your performance gaps!
The quickest way to improve customer satisfaction is by matching your website’s performance with your customers’ expectations. The key to...
Jason Ten-Pow
Jan 25, 20232 min read
Contact Centers: Moving from data to insights and actions is easier than ever.
Contact centers are extremely important to the success of businesses, and agents who can sympathize and empathize (unlike technology and...
Jason Ten-Pow
Jan 25, 20232 min read
A knowledgebase you can count on to improve website satisfaction!
Today’s websites implement so many strategies and tactics in their attempts to improve customer satisfaction that there really isn’t a...
Jason Ten-Pow
Jan 23, 20234 min read
The top 5 secrets successful website managers don’t want you to know!
Website managers are under increasing pressure to improve their website’s customer satisfaction. With increased demand comes increasing...
Jason Ten-Pow
Jun 6, 20223 min read
THE STATE OF THE UNION ON CUSTOMER EXPERIENCE MEASUREMENT
If you've seen the Nosedive episode of Black Mirror, you'd have been introduced to a world where everything from what kind of car you're...
Jason Ten-Pow
May 30, 20223 min read
CUSTOMER JOURNEY MAPPING DEMYSTIFIED
Understanding customer experience is critical for brands. But Customer Experience Management programs can lack insight, so the question...
Jason Ten-Pow
May 9, 20222 min read
WHEN A SINGLE SCORE DOESN’T WORK
On a recent business trip, I saw a good example of how not to share customer feedback with the front lines. I was at my hotel when I...
Jason Ten-Pow
May 3, 20222 min read
CUSTOMER EXPERIENCE AND THE RISE OF VR
The past 10 years have seen a whirlwind of technological change when it comes to marketing and customer retention. We’ve gone from...
Jason Ten-Pow
May 2, 20222 min read
IS COVID-19 A CUSTOMER EXPERIENCE OPPORTUNITY?
While stock markets are plunging, brands are adjusting their economic forecasts and buyers are scrambling to source suppliers outside...
Jason Ten-Pow
Apr 25, 20222 min read
IT'S THE EMOTIONAL CONNECTION THAT LASTS
The digital space has transformed society and how we do business. So much has changed with the relationship between brands and consumers...
Jason Ten-Pow
Apr 11, 20222 min read
THE VALUE OF CUSTOMER EMOTIONS
Customer loyalty has always been important to brands, and loyalty often starts with customers connecting with a brand on an emotional...
Jason Ten-Pow
Apr 4, 20222 min read
CX AND DIGITAL TRANSFORMATION MUST HAPPEN COLLABORATIVELY TO MAXIMIZE BOTH EFFORTS
Brands at Level 2/The Expanding Level need firm CEO guidance to ensure success. Success in completing the Expanding Level is highly...
Jason Ten-Pow
Mar 28, 20223 min read
KEY PITFALLS TO AVOID DURING THE EXPANDING LEVEL OF CX TRANSFORMATION
CEOs need to direct both the expansion and acceleration of CX Transformation. The purpose of the Level 2/Expanding Level is to grow CX...
Jason Ten-Pow
Mar 21, 20222 min read
How To Successfully Complete The First Test Case At The Beginning Level Of CX Transformation
CEOs lead CX Transformation team to implement new customer-first mindset: Once the CEO has guided the brand through the first 3 tasks and...
Jason Ten-Pow
Mar 1, 20222 min read
THE CEO'S ROLE IN BEGINNING CX TRANSFORMATION
CEOs need to lead the establishment of CX-related missions, values and KPIs Level 1 is the Beginning Level of CX Transformation and the...
Jason Ten-Pow
Feb 22, 20222 min read
Rewards that await the CEO who conquers each level of CX Transformation
CEO’s CX Transformation Quest: In order to become a leading CX brand, the 4th and most evolved level of CX transformation, the CEO must...
Jason Ten-Pow
Feb 15, 20222 min read
OVERCOMING THE 3 COMMON CHALLENGES CEOS REPEATEDLY FACE
Top CX Transformation Challenges CEOs Face: There are 3 CX transformation challenges a brand faces again and again. As CX transformation...
Jason Ten-Pow
Feb 8, 20222 min read
THE RIGHT CX DATA FOR THE RIGHT ACTIONS
CEO’s Top Priority: As part of CX transformation efforts, there are 3 types of brand activities that CEOs must continually track to...
Jason Ten-Pow
Jan 11, 20222 min read
The What and How of CX Transformation
CX Transformation Defined: To significantly improve a brand’s financial success by building unbreakable bonds with customers. Bonded...
CONTACT
bottom of page