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Jason Ten-Pow
INDUSTRIES: Technology, Telecommunications
SPECIALIZATION: Customer Data and Analytics
YEARS OF EXPERIENCE: 25+ Years
OVERVIEW: Jason is skilled in building VOC programs for collecting, connecting and analyzing digital customer data in order to uncover insights for driving growth and retention.
AUTHOR: Unbreakable: A Proven Process for Building Unbreakable Customer Relationships
Sean Alberson
INDUSTRIES: FSI, Telecommunications
SPECIALIZATION: Customer Journey & Tracking
YEARS OF EXPERIENCE: 25+ Years
OVERVIEW: Sean excels in data-driven customer experience transformation, enhancing engagement, fostering loyalty, and delivering measurable, impactful results for businesses across diverse industries.
AUTHOR: 4ROCKS: Reduce Effort, Drive Loyalty, Transform the Customer Journey
Kirk Thompson
INDUSTRIES: Retail, Hospitality
SPECIALIZATION: Marketing & Sales CX Stratedgy
YEARS OF EXPERIENCE: 25+ Years
OVERVIEW: Kirk is an expert in seamlessly integrating customer experience (CX) into go-to-market marketing and sales strategies, ensuring businesses enhance customer satisfaction, drive engagement, and achieve sustainable growth.
Roberta O'Keith
INDUSTRIES: Energy, Utilities
SPECIALIZATION: Managing VOC Programs
YEARS OF EXPERIENCE: 20+ Years
OVERVIEW: Roberta is well versed in creating strategic growth plans, implementing voice of customer programs and platforms, and building out analytics and reporting capabilities.
AUTHOR: Jump 180 - Inspiring stories of ordinary people who have made a drastic jump in their careers and life
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