Enhance Trust

Deeper relationships help build trust and credibility, making clients more comfortable and confident in the institution’s ability to manage their finances.

Sean Albertson

As a CX leader for 20+ years across companies from startups to Fortune 200. Sean has been at the forefront of transforming the customer journey to reduce effort and drive customer loyalty.

He loves sharing his experience from the stage as an international speaker and as a CX advisor. He has created advanced CX programs leveraging text analytics, operational metrics, journey analytics and survey programs, with artificial intelligence driving real results.

He is the author of the award-winning book, 4ROCKS: Reduce Effort, Drive Loyalty, Transform the Customer Journey.