CX Consulting
What we do
We will help your brand transform into a CX leader
History
Since 2001, ONRcx has been helping brands refocus on prioritizing the customer and aligning with their wants, needs, and desires.
This approach has enabled brands to reconnect with their customers, evolve their customer experience into a competitive advantage and achieve greater, sustained revenue and profits.
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Our consultants help brands develop the right high-level strategy and long-term plan for building unbreakable customer relationships.
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We also ​recommend the tools so brands can gather the right customer data for uncovering the insights for optimizing CX actions.
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We ensure brands take the right actions at the right time to ensure maximally efficient CX success. ​​
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Values
To change the way a brand acts, it has to start by changing the way it thinks — how it sets strategies and makes decisions. If achieving CX Transformation is the goal, then a brand’s decisions and actions, both internally and externally, must reflect its top priority, the customer.
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Hollow promises and quick fixes can only take us so far. For example, merely initiating a policy on managing customer relationships may get traction initially, but its impact will be limited to those who interact directly with customers. Employees will come to see it as ‘putting lipstick on a pig’ and reject it as inauthentic. Inevitably, the customer will come to the same conclusion.
ONRcx helps your company establish the right authentic values for your company and shows you how to align decisions to express "real" authenticity.
What industry leaders we worked with have to say...
"CX is the new competitive currency. If you don't compete on CX within a digital arena, you’ll be outclassed by somebody who is – and you will lose." Danny Winokur - Adobe (Former Executive)
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As you take efforts to improve your customer relationships, your company's level of CX Transformation grows and profits increase. A total of 36% of executives from companies that have reached level 3 [Advanced Stage] of CX Transformation report that their profits are significantly higher than the industry average.
Who We Help
